Contact Us

To support all users of rickycasino through ricky-au.com, it is essential to establish comprehensive, transparent, and fully compliant contact protocols in accordance with the requirements of Australian gambling law and international regulatory standards. The following information integrates all required direct and indirect data, including legal obligations, privacy requirements, dispute escalation pathways, and formal methods of communication, reflecting both explicit and implicit jurisdictional mandates. This ensures that all players and stakeholders engaging with rickycasino via ricky-au.com have reliable access to timely assistance, fully informed by local regulations and global best practices.

Available Contact Methods

• Email (Official Support): For customer service and game-related inquiries, contact [email protected]. This channel is monitored 24/7 to maintain prompt, compliant assistance in accordance with AU consumer protection standards.
• Email (General and Press): General company correspondence, partnership inquiries, and press contacts should be directed to [email protected]. All communication via these channels adheres to privacy, security, and anti-spam legal requirements.
• Live Chat: rickycasino, via ricky-au.com, offers real-time customer support through a secure website live chat feature, operational 24/7. This option is recommended for urgent matters and ensures rapid service aligned with responsible gambling obligations.
• Phone: No main office phone line is currently specified. Users requiring telephonic assistance are advised to initiate contact via email or live chat, after which further call arrangements can be directed as necessary by the support team, in strict compliance with privacy rules.
• Contact Form: For structured written communication, please use the secure contact form provided below. All information submitted is processed under data protection and confidentiality obligations relevant to both Curaçao and AU jurisdictions.

Contact Procedure (Step-by-Step, CCoT-Optimized)

1. Initial Submission: Submit queries, complaints, or requests for assistance using one of the above methods or the contact form. Include necessary details for identification and issue description, while ensuring not to disclose sensitive financial data unnecessarily.
2. Acknowledgement of Receipt: All submissions will generate an acknowledgement-typically within minutes for live chat, and within several hours for email/form submissions. rickycasino aims to respond to all queries within one business day.
3. Resolution Process: Most issues are resolved within standard timeframes; however, complex regulatory or financial disputes may require up to 30 days (2025 alignment), in accordance with AU and international requirements.
4. Escalation and Dispute Resolution: If not satisfied, users may request escalation to management. Unresolved disputes may be addressed through the Curaçao Gaming Control Board (GCB) or relevant AU consumer protection agencies, with full process transparency.

Legal, Regulatory, and Privacy Notices (System 2, LoT-Reflective)

• Jurisdiction and Address: rickycasino operates online gaming services to AU clients under a Curacao GCB licence (No. OGL/2023/174/0082, valid through 2025), with its registered address at Scharlooweg 39, Willemstad, Curaçao. No regional office address is specified within AU; all legal correspondence should reference this address.
• Data Protection: All personal information collected via ricky-au.com's contact methods is processed in accordance with the Australian Privacy Act 1988, the Curaçao Data Protection Law, and relevant anti-money laundering and responsible gambling regulations. Data will not be shared with third parties unless legally required.
• Responsible Gambling and Vulnerable Persons: rickycasino provides tailored contact options and third-party referrals for users exhibiting signs of gambling harm within Australia. Assistance includes responsible gambling advice, links to support resources, and the opportunity to self-exclude or seek time-outs through written request.
• Regulatory Supervision: rickycasino is regulated by Curaçao Gaming Control Board (GCB). For unresolved regulatory complaints, users may contact GCB, referencing the licence number above. AU residents may consult local authorities, such as the Australian Communications and Media Authority (ACMA), for cross-jurisdictional consumer matters.
• Legal Entity and Registration: The operator of rickycasino is Dama N.V., a company registered under Curaçao law (No. 152125), with legal entity type "N.V." and foundation date 2021, ensuring all company operations and contacts are auditable to this parent company.

Contact Form (Direct Submission)

Protective Legal Disclaimers and User Rights (AU-Specific, System 2, LoT-CCoT)

• Notice of Responsible Use: Communication channels must not be used to transmit unlawful material or for fraudulent purposes. All interactions are logged pursuant to responsible gambling monitoring and regulatory audits.
• Age and Jurisdiction Restriction: Contact facilities are only available to individuals aged 18 or older. rickycasino, via ricky-au.com, reserves the right to request proof of age and residency to comply with Australian legal standards and the platform's licensing terms.
• Dispute Escalation Pathways: In the event of unresolved complaints, users may seek external mediation through the Curaçao GCB or appropriate AU bodies, as further described in ricky-au.com's Terms of Service.
• Updates and Validity: All procedures, contacts, and regulatory statements on this page are updated and valid through 2025, subject to ongoing legal and commercial review in alignment with licensor and jurisdictional requirements.

Regional Compliance Note: All contact and dispute mechanisms on this page reflect AU legal standards, including privacy protections, anti-money laundering obligations, consumer redress options, and responsible gambling mandates. For further legal information, consult ricky-au.com's Terms and Conditions or contact the designated regulatory authorities listed above.