Privacy Policy

This privacy policy explains how personal information is collected, used, and protected when you use rickycasino services via ricky-au.com. It applies to all players and visitors interacting with the website and its digital platforms. The purpose of this policy is to ensure transparency in data handling practices and to protect your privacy in line with Australian law and industry standards. This policy is effective as of 1 January 2025.

Who We Are

OBSERVE: rickycasino is operated by Dama N.V., a company registered and licensed in Curaçao.
EXPAND: All processing of personal information is performed under this entity for users in Australia via ricky-au.com.
REFLECT: Data protection responsibilities are handled by the designated Data Protection Officer.

• Legal Entity: Dama N.V.
• Registration Number: 152125 (registered with Curaçao Chamber of Commerce)
• Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Gaming License: Curaçao Gaming Control Board (GCB), license no. OGL/2023/174/0082 (valid through 2025)
• Parent Company: Dama N.V.
• Contact Emails:
  • Data Protection & Privacy: [email protected]
  • General Information: [email protected]
• Official Website: ricky-au.com
• Data Protection Officer: Please direct all data protection queries to the above listed support email (attn: DPO)

What Personal Data We Collect

OBSERVE: As part of providing gambling services on ricky-au.com, rickycasino collects various categories of personal and technical data.
EXPAND: Data types are determined by service usage, legal obligations, and fraud prevention needs.
REFLECT: The following data may be collected and processed:

• Personal Identification Data: Name, date of birth, physical address, email address, phone number, verification documents.
• Account Data: Username, password, account activity logs, communication or support history.
• Technical Data: IP address, device type and identifiers, operating system, browser type, access logs, geolocation information (for compliance and security).
• Payment Data: Bank account or card details, e-wallet identifiers, transaction history, deposit and withdrawal records.
• Behavioral Data: Betting and gaming history, bonuses claimed, website navigation, clickstream data, play patterns, session time.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics cookies, third-party advertising or affiliate cookies. See "Cookies & Tracking Technologies" below for full details.
• Communication Data: Content of queries, complaints or correspondence with support.

Regional Compliance Note: Data collected is in strict accordance with the Australian Privacy Act 1988 (Cth) and the Interactive Gambling Act (IGA), and is used solely for outlined purposes or as required by law.

Legal Basis for Processing

OBSERVE: rickycasino operates under jurisdictions requiring legal justification for personal data use.
EXPAND: Legal bases are established by Australian law, Curaçao regulatory requirements, and industry best practices.
REFLECT: Processing is conducted under the following circumstances:

1. User Consent: You provide clear consent for the processing of your personal data for specific purposes. Consent is required for marketing, cookies, or data sharing beyond direct service provision. You may withdraw consent at any time.
2. Contractual Necessity: Data is processed when necessary to fulfill contracts with you, including registration, account management, payments, and delivery of gambling services via ricky-au.com.
3. Legal Obligations: To comply with applicable laws, including Know Your Customer (KYC), Anti-Money Laundering (AML), taxation, mandatory reporting, and regulatory directives by Australian authorities or Curaçao regulators.
4. Legitimate Interests: To pursue legitimate business interests, such as risk management, fraud detection and prevention, analytics, system security, product development, and maintaining site functionality, except where overridden by your fundamental privacy rights.

Legal Obligation Note: rickycasino will not use your personal data for incompatible purposes without additional consent or statutory justification as required under the Australian Privacy Principles (APPs).

Purpose of Processing

OBSERVE: The collection and processing of personal data by rickycasino through ricky-au.com is goal-oriented and legally justified.
EXPAND: Each use of data is linked to a clearly defined objective.
REFLECT: Purposes include:

• Service Provision: Creating, maintaining, and operating your player account, enabling participation in casino games, processing deposits and withdrawals, and enforcing terms of service.
• Customer Support: Managing communication and responding to support requests or complaints.
• Compliance and Security: Verifying identity, conducting KYC checks, AML monitoring, enforcing gaming rules, and protecting services from fraud or abuse.
• Service Improvement: Analysing user behaviour to enhance functions, usability, and security.
• Marketing and Promotions: Delivering promotions and service updates (subject to opt-in consent), as well as processing withdrawals of such consent under direct marketing rules.
• Analytics and Reporting: Generating anonymized analytics for business strategy, reporting, and regulatory purposes.
• Legal Defence: Handling disputes, enforcing agreements, and protecting rights under applicable laws.

Disclosure & Sharing

OBSERVE: rickycasino may be required to share data with third parties in limited, clearly defined scenarios.
EXPAND: All disclosure is governed by explicit legal, regulatory, or contractual obligations and subject to confidentiality agreements.
REFLECT: Your personal data may be disclosed to:

• Payment Partners: Banks, payment processors, and financial intermediaries conducting deposits, withdrawals, and transaction verification.
• Technical Service Providers: Companies supporting website hosting, data analytics, customer support, or technical infrastructure for ricky-au.com.
• Regulators & Law Enforcement: Disclosure as required by Curaçao and Australian authorities, or to comply with court orders, legal process, or licensing conditions (including reporting suspicious or prohibited activity).
• Affiliates & Marketing Partners: Limited sharing of data (with your prior consent, where required) for advertising, referral, and loyalty programs.
• Auditors & Legal Advisors: For auditing, legal compliance, or dispute resolution.
• Other Circumstances: As otherwise permitted or required by law to protect users, investigate fraud, or ensure regulatory compliance.

Protective Clause: Data is never sold to unrelated third parties. All disclosures are limited to the minimum necessary information, and recipient entities are contractually bound to uphold confidentiality and data security standards as required by Australian Privacy principles.

International Transfers

OBSERVE: rickycasino is headquartered in Curaçao but provides services to Australian users via ricky-au.com.
EXPAND: Some data processing or storage may occur outside Australia, notably within the European Economic Area (EEA) or Curaçao.
REFLECT: rickycasino ensures appropriate data safeguards for all cross-border data transfers:

• Transfer Destinations:
  • Curaçao & EEA: Operational, regulatory, and technical processing
  • Other countries: Only with equivalent legal protections or with your explicit consent
• Protection Measures:
  • Standard Contractual Clauses (SCCs) or equivalent safeguards for third parties
  • Binding contracts to ensure foreign processors meet APP standards
  • Due diligence and regular compliance audits on overseas service providers
• Australian Privacy Principle 8 Compliance: rickycasino takes all reasonable steps to ensure offshore recipients do not breach APPs in relation to your personal data.

Data Retention

OBSERVE: Data retention follows legal, operational, and contractual mandates tailored to Australian and Curaçao regulations.
EXPAND: Retention periods are set to balance legal compliance, business needs, and your rights.
REFLECT: Data will be retained as follows:

• Personal Identification and Account Data: Retained for the duration of your active account and up to 5 years after account closure or last transaction, in line with AML/KYC and Australian retention laws.
• Financial and Transaction Records: Retained for 5 years from date of transaction or account closure to comply with taxation, anti-fraud, and regulatory requirements (extended to 2025 where applicable).
• Behavioral and Analytics Data: Anonymized or aggregated after 24 months, with individually identifying information deleted, unless legally required otherwise.
• Cookies and Online Activity Logs: Retained as detailed in the Cookies & Tracking section and deleted or anonymized according to cookie type and consent status.
• Deletion Criteria: Data will be securely deleted or rendered anonymous upon request (subject to legal exceptions), expiration of statutory periods, or conclusion of processing purpose.

Regional Compliance Note: Longer retention is permitted only where required for dispute resolution, regulatory investigation, or fraud prevention, after which all data is securely and irreversibly destroyed.

Your Rights

OBSERVE: rickycasino is committed to upholding your individual rights under Australian law and industry regulatory frameworks.
EXPAND: These rights ensure you maintain control over your personal information.
REFLECT: As an ricky-au.com user in Australia, you have the right to:

• Access: Request and obtain a copy of your personal data held by rickycasino.
• Correction: Request rectification of inaccurate, outdated, or incomplete data.
• Deletion ("Right to be Forgotten"): Request erasure of personal data in certain circumstances, subject to legal retention obligations.
• Restriction: Request restriction of processing under defined conditions (for example, pending verification of data accuracy).
• Objection: Object to processing of your data for direct marketing or when processing based on legitimate interests.
• Data Portability: Receive your data in a structured, commonly-used and machine-readable format and transmit it to another provider, where feasible.
• Withdraw Consent: Withdraw consent for marketing communications or optional data processing at any time, effective prospectively.
• Complaint: Lodge a complaint with rickycasino's DPO or with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been infringed.

Protective Clause: Some rights may be limited by legal, contractual, or regulatory restrictions under the Australian Privacy Act and IGA. All requests will be responded to within statutory timeframes.

Cookies & Tracking Technologies

OBSERVE: ricky-au.com uses cookies and similar technologies to ensure functionality, improve performance, and personalise user experience.
EXPAND: Cookie practices fully comply with Australian Privacy Principles and relevant international standards.
REFLECT: The following types and uses of cookies are active:

• Session Cookies: Temporarily stored during your visit, essential for login and navigation; deleted upon session end.
• Persistent Cookies: Remain after your visit; used for preferences, authentication, and enhanced user experience; can be manually deleted.
• Third-Party Cookies: Set by affiliates, analytics, and advertising partners for traffic analytics, attribution, and targeted marketing (used only with consent).

Purposes of Cookies:

• Website functionality (enabling secure login, remembering settings)
• Performance monitoring and error diagnostics
• Analytics for service improvement
• Personalised content and advertising (subject to your consent)

Managing Cookies: Most browsers allow you to review, manage, or disable cookies within settings. You may also manage cookies through the account panel on ricky-au.com.
Opt-out Warning: Disabling certain functional cookies may affect platform functionality or access to casino services.

Data Security

OBSERVE: rickycasino, through ricky-au.com, implements robust technical and organisational measures to safeguard your personal data.
EXPAND: Security aligns with industry standards for online gambling and the requirements of Australian law, Curaçao licensing, and international best practice.
REFLECT: Data security measures include:

• Technical Controls:
  • SSL encryption for all data transmissions
  • Regular vulnerability and penetration testing
  • Multi-factor authentication and access control for systems handling personal data
  • Continuous monitoring and threat detection
  • Encryption at rest for sensitive financial and identification data
• Organisational Safeguards:
  • Strict staff access controls (role-based access limitation)
  • Mandatory employee background checks and ongoing privacy training
  • Documented data handling and incident response policies
  • Regular external security audits and compliance reviews (at least annually, valid through 2025)

Incident Response: In the event of a data breach, affected users will be notified in accordance with the Notifiable Data Breaches (NDB) scheme under Australian law.
Regional Compliance Note: All practices are aligned with the Australian Privacy Act 1988, the Interactive Gambling Act, and Curaçao regulatory standards.

Complaints & Contacts

OBSERVE: rickycasino provides clear procedures and channels for data protection inquiries and complaints.
EXPAND: This ensures prompt and transparent resolution of privacy-related issues for users of ricky-au.com.
REFLECT: To exercise your rights, submit complaints, or contact the Data Protection Officer:

• Data Protection Officer (DPO): Email [email protected] (include "Privacy" or "DPO" in the subject line)
• General Inquiries: [email protected]

Complaint Procedure:

1. Submit your inquiry or complaint to the above-stated DPO contact, providing detailed information about your concern.
2. rickycasino will acknowledge receipt of your complaint within 3 business days and aims to resolve it within 30 days, subject to complexity.
3. If unsatisfied, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

Regional Compliance Note: rickycasino's complaint process complies with all relevant AU legislation and industry standards.

Updates

OBSERVE: This Privacy Policy is reviewed and updated whenever legal, operational, or technological changes occur.
EXPAND: Changes affecting user rights or processing practices will be notified in advance via ricky-au.com.
REFLECT: Current version posted on ricky-au.com; users are encouraged to review the Privacy Policy regularly.

• Notification of Changes: Substantive amendments will be announced by email to registered users and via a prominent notice on ricky-au.com at least 14 days prior to implementation.
• Latest Revision Date: 1 January 2025

Continued use of ricky-au.com services after policy updates constitutes acceptance of the revised terms. For questions regarding policy updates, contact [email protected].