Responsible Gaming

Responsible gaming at rickycasino, operated through ricky-au.com, is founded on the principle that gambling should be an enjoyable form of entertainment and not a source of harm. Players are encouraged to engage consciously, making informed decisions and recognizing both their rights and responsibilities. rickycasino is committed to supporting all players by providing effective tools, clear information, and direct access to professional assistance whenever needed.

Risk Awareness

OBSERVE: Gambling may pose risks if not approached responsibly. Excessive or uncontrolled gambling can lead to financial, social, and emotional difficulties. Under AU law and global industry standards, operators must increase player awareness.
EXPAND: Specific behaviours, such as playing for extended periods or chasing losses, may signal potential gambling issues. Identifying risk signs early is essential for effective prevention.
REFLECT: rickycasino recommends regular self-monitoring and provides the following:

Common Signs of Gambling Harm

Preoccupation with Gambling: Frequently thinking about gambling, even when not playing.
Increasing Bets: Needing to wager larger amounts to experience the same level of excitement.
Unsuccessful Control: Repeated, unsuccessful attempts to cut back or stop gambling.
Chasing Losses: Returning to gamble in an attempt to recover previous losses.
Negative Impact: Gambling causing problems with work, studies, finances, or relationships.

Self-Assessment Test

Consider the following self-evaluation questions:

Do you often bet more than you can afford to lose?
Do you feel restless or irritable when you try to cut down on gambling?
Have you lied to family or friends about the amount of time or money spent gambling?
Have you needed to borrow money or sell possessions to gamble?
Has gambling caused you stress, anxiety, or relationship difficulties?

If you answer "yes" to any of these questions, you may be at risk. Please use rickycasino's responsible gaming tools and seek independent support if needed.

Limits & Tools

OBSERVE: Under AU and international guidelines, rickycasino must offer effective self-limitation tools to promote safe play.
EXPAND: Tools must permit personal control over financial and time commitments. Instructions must be clear and accessible.
REFLECT: The following options are provided on ricky-au.com for all registered users:

Setting Deposit Limits

Log in to your rickycasino account at ricky-au.com.
Navigate to the "Responsible Gaming" or "Account Limits" section in your personal account dashboard.
Select the type of limit: Daily, Weekly, or Monthly deposit cap.
Enter your desired maximum deposit amount for the chosen period (for example: $100 daily, $300 weekly, $1,200 monthly).
Confirm your settings. Limits will apply immediately or as specified in confirmation terms.

Session Time Limits and Taking Breaks

Use the Session Timer in your account to receive reminders or automatic logouts after a set playing duration. Set this in the Responsible Gaming settings.
To take a short break, select the "Time-Out" option, available for 24, 48, or 72 hours. During this period, your account will be suspended from logging in or placing bets.
These tools are available 24/7 and can be adjusted or extended directly in your account at ricky-au.com.

Legal Obligation: In compliance with AU law and rickycasino policy, players are encouraged to exercise self-limitation tools to mitigate risk and enhance control over their gaming experience.

Self-Exclusion

OBSERVE: Operators must provide robust self-exclusion procedures for players seeking to restrict access for health or other reasons.
EXPAND: Self-exclusion must include immediate implementation, a range of durations, user confirmation, and clear communication of resulting restrictions and refund processes.
REFLECT: At rickycasino, accessible through ricky-au.com, self-exclusion is enabled as follows:

Self-Exclusion Process: Step by Step

Locating Self-Exclusion: Log in to your account, go to the "Responsible Gaming" section, and select "Self-Exclusion."
Choosing the Period: Pick the exclusion duration-options include 6 months, 1 year, or permanent (lifetime) exclusion, valid through 2025 as per regulatory requirements.
Confirming Your Decision: Read the detailed terms. Once confirmed, you will receive written acknowledgment via your registered e-mail address.
Support & Contacts: For assistance or to discuss exclusion terms, contact the Responsible Gaming team at [email protected].

Consequences of Self-Exclusion

Your account will be suspended for the duration selected. You cannot log in or place bets during the exclusion period.
Withdrawals of remaining balance may be subject to verification. Refund terms follow regulatory and rickycasino policy-initiated after written request to [email protected].
Self-exclusion is a binding, preventive measure and may not be revoked before expiration for the protection of the player.

Protective Clause: rickycasino reserves the right to extend or enforce exclusion periods as required to safeguard player wellbeing, pursuant to AU regulation and Curaçao Gaming Control Board (GCB) standards.

Support Resources

OBSERVE: AU regulation and best industry practice require promotion of independent, specialist support.
EXPAND: Effective assistance must be available to players and affected persons both nationally and internationally.
REFLECT: rickycasino maintains and updates the following list of proven support organizations:

GAMCARE (gamcare.org.uk) - Free confidential advice, live chat, and counseling for problem gambling.
Gamblers Anonymous Australia (gaaustralia.org.au) - Peer-led support groups and forums for people experiencing gambling harm.
Gambling Help Online (Australia) (gamblinghelponline.org.au, 1800 858 858) - 24/7 helpline, live chat, and referral services for Australians.
National Gambling Helpline (UK) - Phone: 0808 8020 133; for multi-lingual and European cross-border support.
Gam-Anon (gam-anon.org) - Support for families and friends of those affected by problem gambling.

Each listed organization provides confidential, non-judgmental assistance, counseling, and practical steps for recovery.

Help for Family

OBSERVE: Family members and friends are often impacted by another person's gambling behaviour.
EXPAND: Proactive guidance and communal support reduce stigma and encourage professional help.
REFLECT: rickycasino offers the following recommendations:

Tips for Family and Friends

Approach the individual with empathy and avoid confrontation-choose a calm, private moment for discussion.
Communicate facts and personal observations about changes in behaviour or finances.
Encourage the use of support services and self-limitation tools provided on ricky-au.com.

Support Groups for Families

Gambling Help Online Family Chat - Forums, counselor-moderated support.
Gam-Anon - Peer advice and ongoing family support programs.

Further steps may include seeking a licensed psychotherapist or contacting a national hotline such as 1800 858 858 (Gambling Help Online) for crisis intervention and specialist referral.

Operator's Commitment

OBSERVE: Legal and ethical frameworks in AU and Curaçao mandate operators to proactively monitor risk and intervene when necessary.
EXPAND: Automated and human processes must be in place to detect risky play and act accordingly.
REFLECT: At rickycasino, the following internal measures are implemented:

Risk-Detection & Prevention Procedures

Behaviour Analysis: The system continuously monitors account activity for patterns indicative of problematic gambling, such as high-frequency deposits, prolonged sessions, or increased wager amounts.
Warning Messages: Players exhibiting risk behaviours receive targeted warnings or responsible gaming messages within their account or by email.
Support Outreach: If multiple risk factors are detected, rickycasino's Responsible Gaming team may proactively contact the player via registered email ([email protected]) to offer support, advice, and suspension options.

Protective Clause: rickycasino reserves the right, under its license OGL/2023/174/0082, to suspend or limit account access if harmful gambling behaviour is identified, in compliance with AU and Curaçao regulations.

Updates

OBSERVE: Players must have access to the most current responsible gaming information.
EXPAND: Communication channels include direct and site-wide notifications.
REFLECT: rickycasino will notify users of policy updates via:

Email notification sent to registered users' account emails.
Website banner and alerts on ricky-au.com during login and in the Responsible Gaming section.

Date of last update: 14 June 2025

Contact & Feedback

OBSERVE: All responsible gaming queries must have a clear communication route to a qualified helpline.
EXPAND: AU compliance requires ready access to both email and a feedback channel.
REFLECT: Contact details for rickycasino's Responsible Gaming department at ricky-au.com:

Email: [email protected] (Responsible Gaming and Self-Exclusion Requests)
Email (General): [email protected]
Physical Address: Scharlooweg 39, Willemstad, Curaçao
Online Feedback: Please submit responsible gaming feedback or support requests directly through your account dashboard at ricky-au.com (after login), or contact support via the emails above.

All queries will be addressed in confidence and in accordance with statutory privacy provisions as per AU and Curaçao law.